PRIVACY POLICY
Fall with Grace Ltd
November 2026
1. Introduction
At Fall with Grace, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, personalise a product, subscribe to our newsletter or contact us.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable electronic communications legislation.
We do not sell your personal information to third parties.
2. Who We Are
This website is operated by Fall with Grace Ltd, a company registered in England and Wales.
Company details
* Company name: Fall with Grace Ltd
* Company registration number: 12720934
* Website: www.fallwithgrace.co.uk
* Email: fallwithgrace1@gmail.com
Fall with Grace Ltd is the data controller responsible for determining how and why your personal information is processed.
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.
3. Information We Collect
When you use our website, contact us or make a purchase, we may collect the following information.
Personal and contact information
* Your name
* Billing and delivery address
* Email address
* Telephone number
Order and transaction information
* Products purchased
* Order numbers and purchase history
* Payment confirmations and transaction references
* Delivery and tracking details
* Returns, refunds and customer service records
Personalisation information
As many of our products are handmade and personalised, we may collect information including:
* Names, dates and messages for engraving
* Personalisation preferences and design instructions
* Photographs, drawings or artwork supplied for an order
* Details entered into our product personalisation software
Personalisation details may include information about other people, including children, where customers purchase gifts.
Website and technical information
When you browse our website, certain information may be collected automatically, including:
* IP address
* Browser type
* Device and operating system information
* Website pages visited
* Interactions with our website
* Cookie preferences and consent records
* Advertising and analytics information, where permitted
Communications
If you contact us by email, website chat, contact form or social media, we may retain the information you provide and our correspondence with you.
4. How We Use Your Information
We use personal information for the following purposes:
Processing and fulfilling orders
To receive orders, process payments, manufacture products, arrange delivery and provide order updates.
Creating personalised products
To use the names, dates, messages, photographs and other personalisation information supplied by customers to produce their requested products.
Customer service
To respond to enquiries, provide assistance, manage complaints and resolve delivery or product issues.
Business administration
To maintain financial records, process refunds, manage accounting and comply with legal obligations.
Marketing and newsletters
To send information about new products, collections, promotions and news from Fall with Grace where you have opted in or where we are otherwise legally permitted to contact you.
Website improvement and advertising
To understand how our website is used, improve the shopping experience and measure advertising performance, subject to applicable consent requirements.
Security and fraud prevention
To help protect our website, customers and business against unauthorised activity and fraud.
5. Our Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis for using personal information.
We rely on the following lawful bases, depending on the purpose.
Contractual necessity
We process information necessary to take steps relating to an order and to fulfil our contractual obligations, including preparing and delivering products.
Legal obligation
We retain and process certain information where necessary to comply with tax, accounting, consumer protection and other legal requirements.
Legitimate interests
We may process personal information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
These interests include responding to customer enquiries, preventing fraud, maintaining business records and improving our services.
Consent
We rely on consent where required, including for certain email marketing activities, non-essential cookies and advertising tracking.
Where we rely on consent, you may withdraw it at any time.
6. Information Required to Place an Order
Certain information is necessary for us to process and deliver your order, including your contact details, delivery address and payment information.
Where a product is personalised, the requested personalisation information may also be required.
If you do not provide the information necessary to fulfil an order, we may be unable to process or supply the requested product.
Providing information for marketing purposes is optional and is not a condition of purchasing from us.
7. Our Website Platform – Wix
Our website is created and operated using Wix.
Wix provides services that support our online shop, including:
* Website hosting
* Shopping basket and checkout facilities
* Customer and order management
* Website communications and forms
* Email marketing
* Website functionality and security
Wix may process personal information on our behalf to provide these services.
For further information, please refer to the Wix Privacy Policy at www.wix.com/about/privacy.
8. Product Personalisation – Zakeke
We use Zakeke product personalisation software to allow customers to customise certain products before purchasing.
When you use this feature, information relating to your product selections, personalisation instructions and design preferences may be processed through Zakeke.
This information is used to provide the personalisation service and enable us to manufacture your chosen product.
Where personalisation information includes names, photographs or details about another person, please ensure you have the appropriate permission to provide that information.
Zakeke may also process technical information associated with its service, as explained in its own privacy information.
9. Payment Processing
We offer multiple payment methods through the providers available at checkout.
When you make a payment, the relevant payment provider processes the information necessary to complete your transaction securely.
We receive information such as payment confirmation, payment status and transaction references to manage orders and refunds.
We do not store full payment card numbers or card security codes on our own systems.
Payment providers may process certain information as independent data controllers in accordance with their own privacy policies.
10. Delivery and Shipping
To fulfil your order, we share necessary information with delivery and shipping service providers.
These may include:
* Evri
* Parcelforce
* ShipStation
The information shared may include your name, delivery address, telephone number, email address and relevant delivery instructions.
This enables us to arrange shipment, provide tracking information and resolve delivery enquiries.
We only share information reasonably necessary for these purposes.
11. Marketing Emails and Newsletters
We use Wix email marketing services to send newsletters, product announcements and promotional communications.
You may subscribe to our newsletter through our website or choose to receive marketing communications when placing an order.
Marketing emails may include:
* New product announcements
* Seasonal collections
* Special offers and promotions
* Business news and updates
Where required, we will only send these communications with your consent.
In circumstances permitted by UK electronic marketing rules, we may also contact existing customers about our own similar products or services, provided the applicable requirements are met, including opportunities to opt out.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us directly.
Unsubscribing from marketing will not prevent you from receiving essential order confirmations, delivery notifications or other transactional messages.
12. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support essential website functions and, where permitted, to analyse website activity and support advertising.
Cookies are small files or pieces of information stored on your device.
Our website may use the following categories.
Essential cookies -These support necessary website functions such as security, shopping baskets, checkout and remembering cookie consent choices.
Functional cookies -These help provide additional website features and functionality.
Analytical cookies -These help us understand website usage and improve the browsing experience.
Marketing cookies -These may be used to measure advertising performance and support relevant advertising campaigns.
Your cookie choices
We use a Usercentrics cookie consent banner through Wix.
When you first visit our website, you can accept optional cookies, reject them or manage your individual preferences.
Non-essential cookies and similar tracking technologies that require consent should only be activated after you have given that consent.
You can change or withdraw your cookie consent through the privacy or cookie settings available on our website.
Certain essential website functions may continue to operate even where you reject optional cookies.
For further information, please refer to the cookie details and preferences made available through our consent banner.
13. Meta Pixel and Advertising
We use Meta Pixel through our Wix marketing integration to help measure the effectiveness of our advertising on Facebook and Instagram.
Where you consent to marketing tracking, Meta Pixel may collect information about your interactions with our website, such as pages visited and certain actions taken.
This may be used to:
* Measure advertising performance
* Understand which advertising campaigns generate website visits or sales
* Improve our advertising
* Support relevant advertising audiences
Meta may process information in accordance with its own privacy policy.
We use our cookie consent system to manage consent for Meta Pixel’s browser-based marketing tracking.
If you reject marketing cookies, we do not intend to activate Meta Pixel browser tracking that requires your consent.
You can review Meta’s privacy information at www.facebook.com/privacy/policy.
14. Social Media and Photographs of Our Products
We sometimes share photographs of our handmade products on our website, Instagram, Facebook or other promotional channels.
These photographs help showcase our work and provide examples of the products we create.
Where photographs show only the product and do not identify an individual, we may use them for our business marketing.
Where photographs contain identifiable personal information, such as a customer’s photograph, a child’s name or personal details that could identify someone, we will seek appropriate permission before sharing that information publicly.
If you have concerns about a photograph of a personalised product appearing on our website or social media, please contact us.
We will review your request and take appropriate action, including removing personal information where required.
We do not publish customer contact details, delivery information or private order correspondence for promotional purposes.
15. Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our business.
These include:
* Wix, for website hosting, ecommerce and email marketing.
* Zakeke, for product personalisation.
* Payment providers, to process transactions and refunds.
* ShipStation and delivery companies, to fulfil orders.
* Meta, in connection with advertising and tracking where permitted.
* Professional advisers, including accountants and legal advisers.
* Government, regulatory or law enforcement authorities where legally required.
Some providers process personal information on our behalf, while others may act as independent controllers.
We do not sell customer lists or personal information to third parties.
16. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods vary depending on the information and the reasons for processing it.
Order and financial records
Relevant records may be retained for approximately six years, or another period required by applicable tax, accounting or legal obligations.
Customer service correspondence
Retained for as long as reasonably necessary to resolve enquiries, complaints and any related disputes.
Personalisation details and photographs
Retained for the period reasonably necessary to fulfil orders, manage related customer enquiries and comply with relevant legal obligations. Information that is no longer required will be deleted or anonymised where appropriate.
Marketing records
Retained while you remain subscribed or while another lawful basis applies. We may retain limited suppression information to ensure we respect unsubscribe requests.
Cookie and tracking data
Retention depends on the relevant technology, consent settings and service provider.
When information is no longer required, we take reasonable steps to delete or anonymise it securely.
17. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse or disclosure.
We use established website, payment and business service providers and restrict access to information where appropriate.
Although we take data security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.
18. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that appropriate protections are in place as required by UK data protection law.
These may include UK adequacy regulations or approved international transfer agreements and safeguards.
You can contact us for further information about applicable international transfers and safeguards.
19. Your Data Protection Rights
Under UK data protection legislation, you may have the following rights, depending on the circumstances.
Right of access
You can request access to the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to erasure
You can request deletion of personal information in certain circumstances.
Right to restrict processing
You can ask us to restrict how your information is processed in certain circumstances.
Right to data portability
You may request certain information in a commonly used, machine-readable format where applicable.
Right to object
You can object to certain processing activities carried out on the basis of legitimate interests.
You have the right to object at any time to the processing of your personal information for direct marketing.
Right to withdraw consent
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, please contact fallwithgrace1@gmail.com.
We will normally respond within one month, subject to applicable legal provisions. We may need to verify your identity before responding.
These rights are not absolute, and in some circumstances we may be required or permitted to retain certain information.
20. Children’s Personal Information
Our website is intended for purchases by adults.
We do not knowingly seek to collect personal information directly from children for the purpose of creating accounts or making purchases.
However, customers may supply children’s names, photographs or other details when ordering personalised gifts.
We use this information as necessary to fulfil the relevant order and take particular care with photographs and information that could identify children.
We will seek appropriate permission before publicly sharing identifiable personal information relating to children.
21. Automated Processing and Advertising
Some advertising platforms may use automated processes to determine which advertisements are relevant to different audiences.
We do not use customer personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
Advertising personalisation and measurement are subject to applicable data protection requirements and cookie preferences.
22. External Websites
Our website may contain links to other websites, including social media platforms, delivery services and payment providers.
These websites may have their own privacy policies.
We are not responsible for the privacy practices of independent third-party websites and recommend reviewing their policies before providing personal information.
23. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate and respond.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Website: www.ico.org.uk
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations or legal obligations.
The latest version will be published on our website with an updated revision date.
25. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact us.
Fall with Grace Ltd
Company registration number: 12720934
Email: fallwithgrace1@gmail.com